FAQs


I’m a new patient – how do I get started?

Welcome! Booking appointments at Walloon Dental is as simple as possible. Book online 24/7 or give us a call on 07 3067 7990 – we’d be happy to make time to help you.

What should I expect during a comprehensive examination?

One of our friendly staff will welcome you to Walloon Dental and you will fill out a medical history form to ensure we know how your dental health may be impacted by your lifestyle.

We’ll have a chat about how you would like us to help you. Firstly we take clinical photos and, if required, x-rays – to diagnose and learn more about any issues you may be experiencing.

We then examine not only your mouth, but also your head, neck and lips. Sometimes we will also gently scale, clean and polish your teeth. Lastly we’ll discuss treatment options, costs and timing in a relaxed and easy to understand fashion. Before you leave you will have a clear understanding of what your teeth health is like, if you need any assistance and exactly how much it will cost (including any health fund rebates).

Can I move tooth records from my old dentist to you? How difficult is it?

Of course! Just provide us with your old dentist’s details and we’ll do the rest. It takes about a week to receive them.

How often should I visit the dentist?

This varies depending on your individual circumstances.

For our younger patients, it’s a great opportunity to check everyone is brushing and flossing properly.

Most patients see us every 6 months as recommended by the Australian Dental Association.

We will let you know what interval works best for you at the end of your appointment.

Do I need to have x-rays at the dentist?

We use a new digital x-ray system which ensures minimum x-ray exposure, and only take them when we need to inspect an area we can’t see.

As an example, in between teeth and underneath gums can be areas we may need to X-ray.  On average we take x-rays of your mouth every two years. Before any x-ray we explain why it is required and any associated costs.

As a general rule we don’t x-ray pregnant women.

I’ve got a toothache- what can I do?

Decay, chipped and cracked teeth can be some of the reasons you have a toothache. Unfortunately a toothache doesn’t just disappear so please make an appointment with the team so we can help you out as soon as possible – we reserve some appointments every day for dental emergencies.

I’ve got a dental emergency outside of business hours – what do I do?

We’re open early every day as well as late nights and Saturday. Give us a call to make an appointment or look at our online bookings. You can always leave your details so we can get back to you as soon as we possibly can. Lots of our patients also like to shoot us an email, so feel free to contact us any way that suits you best.

What should I do if I’m going to miss my appointment?

We understand that life happens, but please try to give us at least 24 hours’ notice, 48 hours if you know in advanced. We can also help you to find a suitable time reschedule.

At what age should I bring my children to the dentist?

We generally encourage first dental appointments when children have 4-5 teeth. This can range between 2-3 years old. Even if everything is ok –it’s a good idea to get them accustomed to the dentist and realise it can be a fun time!

Do you accept Private Health Insurance?

Walloon Dental has a HICAPS machine on site. With this we scan your health insurance card, claim  insurance rebates on the spot and you pay the balance or gap then as well – no calling or communicating with your health insurance required. The gap payment can be made by credit card, EFTPOS or cash.

I don’t have any private health insurance – will you still accept me as a patient?

Of course! We’d love to see you.

I am very anxious and scared of the dentist – what should I do?

Our dentists have a lot of experience caring for anxious patients. We understand it can be a stressful time. As such:

  • The Walloon Dental team are extremely patient and caring. We encourage you to settle in our waiting room and come in when you’re ready.
  • Some patients like everything explained to them and some don’t want to hear about it – just let us know which would make you feel better and we’re happy to help.
  • We have various aids to ease the process of anaesthesia and all of our dentists have been trained to use various strategies to encourage a comfortable environment for all. We work with local doctors (or are happy to work with yours) to accommodate this.

We regularly see nervous patients and our goal is to see you happy as we treat you – knowing your dental hygiene is sorted out and you have a friendly, caring team behind you. Our staff want you to leave with the knowledge that next time won’t be so bad!

Which dental laboratories do you use and where do you get your materials?

At Walloon Dental we are firm believers in supporting locals. We use the highest quality Australian laboratories and materials.

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